Working Server Resumes Telephony Services after Redundancy Server Took Over

The Redundancy Server automatically takes over telephony services when the Working Server goes down. You need to resume the telephony services on Working Server after repairing.

Background information

When the Working Server fails and a fallback occurs, the system will send a Disaster Recovery Fallback event notification to relevant contacts, and update the Disaster Recovery status on PBX web portal as shown below.

Working Server
The Disaster Recovery status changes from Working to Abnormal, the page prompts that the Redundancy Server has taken over the PBX system and you need to repair the Working Server as soon as possible.
Redundancy Server
The Disaster Recovery status changes from In Redundancy to Working, the page prompts that the Redundancy Server has taken over the PBX system and you need to repair the Working Server as soon as possible.

After you repair the Working Server, you need to manually set up the Working Server to resume service.

Procedure

Important: Make sure there is no call in progress on the Redundancy Server, or the call will be dropped.
  1. Log in to the PBX web portal of Working Server, go to System > High Availability > Disaster Recovery.
  2. Click Repair completed. Initiate data synchronization..

    The Disaster Recovery status of Working Server becomes Recovering Data, indicating that the server starts to synchronize data from the Redundancy Server.

    After data synchronization is completed, the Disaster Recovery status will change to Data Recovered, and relevant contacts of both servers will receive a Working Server Data Restoration Completed event notification.

  3. Click Take Over.

  4. In the pop-up window, click OK.

Result

  • The Status of the Working Server changes to Working, indicating that the Working Server has resumed the telephony services.
  • The Redundancy Server returns to the redundancy status.