Contacts Overview

Yeastar Contacts feature allows users to store external contacts outside of your organization on PBX, access and call those contacts on endpoints (IP phone and Linkus clients) where their extensions have registered. This topic describes terminologies, requirements, key features, and limits of Yeastar Contacts feature.

Terminologies

Before using Yeastar Contacts feature, familiarize yourself with the following terminologies:
Personal Contacts
Personal Contacts is exclusive to each extension user, which allows users to store a number of personal contacts, such as direct customers.
Note: Each user's Personal Contacts is only visible to himself or herself.
Company Contacts
Company Contacts is shared among authorized users, which allows authorized users to store a number of company shared contacts, such as company's customers, resellers, and partners.
Phonebooks
Phonebooks is a value-added service for Company Contacts, which allows authorized users to group company contacts into phonebooks, and implement robust control over access to each phonebook.

Key features

Group company contacts into phonebooks
Group company contacts into organized phonebooks and access them securely with robust permission control.
Sync contacts across Linkus clients
Sync contacts across Linkus Web Client and Linkus Mobile Client and allow you to make changes on either client.
Sync contacts from integrated CRMs
Sync contacts from Customer Relationship Management (CRM) systems that are integrated with Yeastar P-Series Software Edition.
Identify incoming calls
When receiving an incoming call from a personal contact or a company contact, callee's phone screen will display the contact name. By knowing who is calling, users can handle calls efficiently.
For more information, see Identify Callers from Contacts.

Limits

  • Company contacts (total): 200,000
  • Company phonebooks: 200
  • Personal contacts (per extension): 100