Voicemail Overview
Yeastar P-Series Software Edition integrates a free voicemail system. This topic describes the voicemail types, voicemail usages, voicemail personalization, and the adjustable voicemail capacity and limitations.
Voicemail types
- Extension Voicemail: Voicemail for individual extension.
- Group Voicemail: Group Voicemail is a feature for a team to share the
workload of reading and responding to voicemail messages.
Group Voicemail is useful if your company is organized into departments. For example, after setting up a group voicemail for Support team, a customer can deliver voicemail messages to the Support team, then any team members can access the group voicemail box to check the customer's voicemail.
Voicemail usages
A flexible call route system for forwarding calls to voicemail:
- Extension: Allow the caller to leave a message when
the extension user is unavailable to take a call.
For more information, see Forward extension users' calls to voicemail.
- Ring Group/Queue: Failover to group voicemail if no
agents are available or timeout is reached.
For more information, see Set failover destination to voicemail for a ring group or queue.
- IVR: Give the customers an option to leave a
voicemail message. When the customers cannot get the information from IVR,
they can leave a message.
For more information, see Allow users to leave voicemail messages by IVR.
- Any inbound calls: Provide a dedicated line to
collect user feedback if immediate phone support is not required.
For more information, see Forward inbound calls to voicemail.
Voicemail personalization
Various options are available for personalizing voicemail:
- Voicemail greeting: Custom greeting is available for global or a
specific extension. The extension users can also customize their greetings
based on presence.
For more information, see Voicemail Greeting Overview.
-
Voicemail notification: Various ways to get notified of new voicemail messages, including on IP phones, emails, or Linkus clients.
For more information, see Voicemail Notification Overview.
- Envelope playback: Play optional envelope information before
listening to voicemail message, including date and time, caller ID, and
message duration.
For more information, see Configure Message Envelope.
- Caller experience: User-friendly experience in leaving a message, such as allow the caller to review message, send a message without ringing extensions, break out of voicemail to operator, etc.
Voicemail capacity and limitations
- Message length: 1 to 15 minutes.
The default minimum duration of a message is 2 seconds; the default maximum duration of a message is 10 minutes.
To change the message length, see Limit Voicemail Message Length.
- Mailbox capacity: 1 to 500.
The default max number of voicemail is 100.
To change mailbox capacity, see Auto Cleanup Voicemail Messages.
- Storage time: Unlimited.
The default is 0, which means no limit.
To change the storage time, see Auto Cleanup Voicemail Messages.