Add Disposition Codes

Call Disposition feature allows you to define disposition code for call outcomes with custom labels and brief descriptions, which can be used to categorize and track business calls effectively. This topic describes how to add one or more disposition codes.

Requirements

The firmware of Yeastar P-Series Software Edition is 83.18.0.59.

Procedure

Log in to PBX web portal, go to Call Features > Call Disposition.
Click Add.
In the pop-up window, complete the following settings.
- Label: Enter a name to quickly identify the outcome of a call.
- Description: Optional. Enter a detailed explanation for the label.
Click Save.
Repeat step 2 - 4 to add more disposition codes as needed.

Result

Extension users can conveniently select these pre-defined codes when using call notes to mark and categorize their calls.
Note: To achieve this, you need to allow users to use the call note feature. For more information, see Allow Users to Add Notes to Calls.
For outbound call center, when agents handle outbound campaign calls on Inbox, they can quickly mark and categorize campaign calls with these pre-defined codes. For more information, see Handle Campaign Calls on Linkus Web Client and Handle Campaign Calls on Linkus Desktop Client.