Manage Operator Panel
This topic describes instructions on setting up Operator Panel for extension user.
What is Operator Panel
Operator Panel is a web-based utility integrated with the Yeastar Linkus Web Client.
It is designed for employee who needs to manage and transfer a large number of
calls, such as receptionist or agent manager.
Note: Operator Panel is only recommended for groups with no more
than 1000 extensions, otherwise the user experience will be affected as web
browser can not work properly with excessive data volume.
For more information of managing calls on Operator Panel, see Operator Panel User Guide.
User types and permissions
There are three user types available for you to assign to an extension group member: manager, user, and custom. What they can do on Operator Panel depends on the following permission.
The following table displays the permissions available to extension group members of different user types.
Note: By default, an extension group manager has all permissions to manage calls on
Operator Panel, while the extension group users have no permission to access and
use the Operator Panel.
Permission | Extension Group Manager |
Extension Group User |
Custom role of Extension Group |
---|---|---|---|
Switch group members' presence | √ | √ | √ |
Call distribution management (Redirect, Transfer, Drag and Drop operation) | √ | √ | √ |
Pick up or hang up other extensions' calls | √ | √ | √ |
Call monitoring operations (Listen, Whisper, Barge-in) | √ | √ | √ |
Call parking operations (Park, Retrieve) | √ | √ | √ |
Route calls directly from IVR regardless of the IVR menu | √ | √ | √ |
Switch Business Hours and Holidays status | √ | × | √ |
Switch extensions' recording status | √ | × | √ |