Global Voicemail Settings

The topic describes the global voicemail message settings, including caller options, message options, and greeting options.

Caller options

Setting Description
Allow callers to press 0 to break out from voicemail Allow callers to press 0 to exit the voicemail, and reach a specific IVR or an extension.
Allow callers to dial extension Allow callers to dial other extensions.
Allow callers to press 5 for leaving a message

Allow callers to press 5 to leave a voicemail message after greeting, instead of auto starting recording immediately.

Allow callers to review message Allow callers to review his/her voicemail message after recording.

Message options

Settings Description
Max Message Time(s) Set the maximum duration of one voicemail message.

The default maximum voicemail duration that callers can leave is 600 seconds (10 minutes).

Min Message Time(s) Set the minimum duration of one voicemail message.

The default minimum voicemail duration that callers must leave is 2 seconds.

Greeting Options

Settings Description
Max Greeting Time(s) Set the maximum greeting duration that is played to caller.

The default maximum greeting duration is 60 seconds (1 minute).

Global Voicemail Greeting Select the greeting that is applied to all extensions.

Voicemail Transcription

Decide to enable or disable Voicemail Transcription feature. For more information, see Enable or Disable Voicemail Transcription.