Global Voicemail Settings

The topic describes the global voicemail message settings, including caller options, message options, and greeting options.

Caller options

Setting Description
Allow callers to press 0 to break out from voicemail Allow callers to press 0 to exit the voicemail, and reach a specific IVR or an extension.
Allow callers to dial extension Allow callers to dial other extensions.
Allow callers to press 5 for leaving a message

Allow callers to press 5 to leave a voicemail message after greeting, instead of auto starting recording immediately.
Allow callers to review message Allow callers to review his/her voicemail message after recording.

Message options

Setting Description
Max Message Time(s) Set the maximum duration of one voicemail message.

The default maximum voicemail duration that callers can leave is 600 seconds (10 minutes).
Min Message Time(s) Set the minimum duration of one voicemail message.

The default minimum voicemail duration that callers must leave is 2 seconds.

Greeting Options

Setting Description
Max Greeting Time(s) Set the maximum greeting duration that is played to caller.

The default maximum greeting duration is 60 seconds (1 minute).
Global Voicemail Greeting Select the greeting that is applied to all extensions.

Voicemail Number

Enable or disable voicemail number, and set the specific number.
Note: If enabled, update the Linkus Welcome Email Template to inform extension users of this number by using the {{.ReadVoicemailNumber}} template variable.
Setting Description
Voicemail Number Set the voicemail number.

Extension users can dial this number to check their voicemail messages.

Encrypted Voicemail Storage

Enable or disable voicemail message encryption feature.
  • Enable: The voicemail messages will be encrypted when stored, preventing unauthorized access to the message content.
  • Disable: The voicemail messages will not be encrypted when stored.
Note:
  • This setting does not affect historical voicemail messages.
  • Encrypted voicemail messages remain full accessible through the PBX (e.g., users can play them via Linkus UC Clients).

  • If encrypted voicemail messages are stored on external devices connected to the PBX, they cannot be opened or read directly on those devices. To decrypt and directly access these messages from external storage, contact Yeastar Support for assistance.