Forward Calls to Voicemail

Background information

A growing business cannot afford to miss incoming calls. A missed call may make your customers impatient. Forwarding calls to voicemail automatically helps you to stay connected with customers and enhance the service.

In the following scenarios, you can consider a destination as voicemail, which helps the system to forward calls to voicemail:

Forward extension users' calls to voicemail

You can set call forwarding rules for each presence status as users' need, the system will forward extension users' calls to voicemail according to the presence status.

Set failover destination to voicemail for a ring group or queue

1. Log in to PBX web portal, set failover destination to voicemail.
   • To set failover destination for a ring group, go to Call Features > Ring Group, edit the desired ring group.
   • To set failover destination for a queue, go to Call Features > Queue, edit the desired queue.
2. In the Failover Destination drop-down list, select a corresponding destination to one of the following options:
   • Extension Voicemail: Forward calls to the extension's voicemail box.
   • Group Voicemail: Forward calls to a selected group mailbox.
3. Click Save and Apply.

Allow users to leave voicemail messages by IVR

Prerequisites

Update your IVR prompt that would instruct callers to press a key to access voicemail.

Procedure

1. Log in to PBX web portal, go to Call Features > IVR, edit the desired IVR.
2. Click Key Press Event tab, select a corresponding destination to one of the following options:
   • Extension Voicemail: Forward calls to the extension's voicemail box.
   • Group Voicemail: Forward calls to a selected group mailbox.
3. Click Save and Apply.

Forward inbound calls to voicemail