Call Reports Overview
Yeastar P-Series Software Edition provides intuitive visual call reports, which allow you to check call statistics of different objects, such as extensions, trunks, queues, ring groups, etc. This topic describes category of call reports, and methods of getting an instant or a scheduled call report.
Types of Call Reports
- Extension Call Statistics
- Extension Call Activity
- Trunk Activity
- DID/Outbound Caller ID Activity
- IVR Report
- Queue AVG Waiting & Talking Time
- Queue Performance
- Queue Performance Activity
- Queue Callback Summary
- Queue Callback Activity
- Satisfaction Survey
- Satisfaction Survey Details
- Agent Login Activity
- Agent Pause Activity
- Agent Missed Call Activity
- Agent Performance
- Agent Call Summary
- Ring Group Statistics
- Extension Call Accounting
- Extension Call Accounting Details
Methods of getting a call report
Yeastar P-Series Software Edition allows you to have an instant search and view of call reports on PBX web portal, or schedule call reports to be sent to your mailbox at the specified time and download the reports to your local device.
For more information about searching and viewing call reports on PBX web portal, see View Call Reports.
For more information about scheduling call reports, see Schedule Call Reports.