AI Overview

Yeastar P-Series Software Edition is equipped with built-in AI-driven advanced voice, text, and call processing capabilities designed to enhance customer experience and improve user efficiency. This topic provides an overview of the various AI-powered features supported by the PBX.

AI Receptionist

AI Receptionist provides a 24/7 virtual receptionist powered by AI. You can customize it to automatically answer calls, engage with callers, share company information, and handle routine questions, all without human intervention. It can also intelligently route calls to the right destination based on caller intent—whether identified by specific names or predefined rules—delivering faster, smarter service.

For more information, see AI Receptionist Overview.

AI Text-to-Speech

With AI Text-to-Speech, you can automatically convert text into lifelike audio files, and configure the resources as greetings, announcements, or other voice prompts, delivering more dynamic and personalized interactions for customers.

For more information, see AI Text-to-Speech Overview.

AI Transcription

Voicemail Transcription: AI Voicemail Transcription automatically converts messages delivered to user's voicemail into accurate, readable text. Eliminating the need to replay voicemail messages, users can efficiently view and manage voicemails as text, simplifying information access and follow-ups.

Call Transcription: AI Call Transcription automatically transcribes calls between two parties into readable texts in real time and generates summaries after calls end, helping users efficiently review call transcript, key points and to-do items.

For more information, see AI Transcription Overview.