Extension Call Activity Report

Extension Call Activity report provides granular insights into the hourly, daily, and monthly breakdown of the number of calls that have been made or received by extension(s), and can be broken down to specific extensions, groups of extensions, or organizations of extensions. This topic describes how to access the report and explains the key metrics in detail.

Access Extension Call Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 83.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 83.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select Extension Call Activity.
    2. In the Time and Select Date fields, specify the time range that the report will cover.
    3. Filter data by extension(s), extension group(s), organization(s), or communication type.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note:
      • You can download the report or view different breakdown reports as needed.

      • If you filter data by organization(s), the report includes data for the selected organization and its subordinate departments.

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Answered The total number of calls that the extension(s) answered.
No Answered

The total number of calls that were routed to the designated destination when the extension(s) didn't answer the calls, as well as that were abandoned by the caller before being answered.
Busy The total number of calls that were routed to the designated destination when the extension(s) was busy.
Failed The total number of calls that the extension(s) failed to make.
Voicemail The total number of voicemails that the extension(s) received.
Total Ring Duration The total time between calls started and calls answered.
Total Talk Duration The total time between calls answered and calls ended.
Total (displayed in row) The sum of all the values in each column.
Note:
  • This metric is available only for extension and extension group.
  • If you select multiple extension groups and one of the extensions belongs to two or more extension groups, the call statistics for the extension will be calculated more than once.