Extension Call Statistics Report

Extension Call Statistics report provides a quick overview of the number of calls that have been made and received by extension(s), and can be broken down to specific extensions, groups of extensions, or organizations of extensions. This topic describes how to access the report and explains the key metrics in detail.

Access Extension Call Statistics report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Access Extension Call Statistics report.
    1. Click Default Reports tab.

      Note: To enhance system performance, Yeastar has upgraded the CDR module in version 83.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Default Reports tab for new data and the Call Reports(Legacy) tab for historical data.

      This topic describes how to access new call report data generated after upgrading to version 83.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

    2. In the Extension Reports pane, click Extension Call Statistics.
  3. Set filter criteria for the call report.

    1. In the Time field, specify the time range that the report will cover.
    2. Filter data by extension(s), extension group(s), organization(s), or communication type.
      Note: If you filter data by organization(s), the report includes data for the selected organization and its subordinate departments.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note: You can switch between different dimensions to view different breakdowns of the report as needed.

  4. Optional: Adjust columns in the list to focus on the key performance indicators that you want to track.
    Operation Description
    Select columns to display Click to select the columns to display.
    Pin a column Click beside the desired field, then drag it to the Left (Freeze Column) or Right (Freeze Column).
    Change column order Click beside the desired field, then drag it to the desired position.
  5. Optional: Save the report for quick access, or schedule it for automatic delivery via email.
    Operation Description
    Add to My Reports Add this report to My Reports list for quick access.
    1. At the bottom of the page, click Add to My Reports.
    2. Enter a name to help you identify the report, and adjust filters or metrics as needed.
    3. Click Save.
    Add to Scheduled Reports Schedule a task to automatically send the report via email.
    1. At the bottom of the page, click Add to Scheduled Reports.
    2. Complete the follow-up settings according to scheduled task.
    Download the report Download the report to local PC for offline review and further analysis.

    1. Optional: Click to customize the report download setting, then save the changes.
      • File Format: Specify the download format for the report.
        • CSV
        • XLS
        • HTML
        • PDF
      • Duration Format: Specify the display format for all duration-related fields.
        • Display in Second (s)
        • Display as HH:MM:SS
      • Export Fields: Specify the fields to export.
        • All
        • Selected
    2. Click Download.

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Answered The number of calls that the extension answered, including calls answered when the extension acts as a member of a queue or a ring group.
No Answered

The number of calls that the extension didn't answer, excluding calls received when the extension acts as a member of a queue or a ring group.
Busy

The number of calls received when the extension was busy, excluding calls received when the extension acts as a member of a queue or a ring group.
Abandoned

The number of calls abandoned by caller before connecting to the extension, excluding calls received when the extension acts as a member of a queue or a ring group.
Voicemail The number of calls routed to the extension's voicemail.
Failed The number of calls that the extension failed to make.
Total Ring Time The total time between calls started and calls answered.
Note: This metric is displayed only when the Communication Type filter is set to All, Inbound, Outbound, or Internal.
Total Talk Time The total time between calls answered and calls ended.