Agent Missed Call Activity Report

Agent Missed Call Activity report provides a quick overview of missed calls associated with individual agents. This topic describes how to access the report and explains the key metrics in detail.

Access Agent Missed Call Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 83.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 83.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select Agent Missed Call Activity.
    2. In the Time field, specify the time range that the report will cover.
    3. Filter data by queue or agent.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note: You can download the report as needed.

Report details

Refer to the table below for a detailed description of the report metrics.

Metric Description
Time

The date and time that the caller called to the queue.
Waiting Time The amount of time that the caller waited before being answered or timeout.
Call From The caller's caller ID.
Polling Attempts The number of polling attempts to call the agent.
Queue Status Whether the missed call was answered by other agents in the queue.
  • Answered
  • No Answered
Count Indicate that this is a missed call, and the value is fixed at 1.