Set up Queue Managers
With call center service activated, you can set any extension as queue manager. A queue manager does not need to be a queue agent. This topic describes how to set queue managers.
Procedure
- Log in to PBX web portal, go to , edit the desired queue.
- Click the Members tab.
- In the
- To add queue managers, select the desired extensions from the Available box to the Selected box.
- To delete queue managers, select the desired extensions from the Selected box to the Available box.
section, manage the queue managers: - Click Save and Apply.