PBX Call Activity Report

PBX Call Activity report provides granular insights into the hourly, daily, and monthly breakdown of internal calls and external calls. This topic introduces how to access the report and explains the key metrics in detail.

Access PBX Call Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-down list, select PBX Call Activity.

  3. Filter data by system time, trunks, call type, or communication type.

    A report that meets the filter criteria is displayed on the page, as shown below.

Report details

The key metrics for PBX Call Activity report is shown below.

Metric Description
Calls The total number of calls that were made or received.
Total Talk Duration The total time between the call answered and the call ended.
Maximum Concurrent Calls The maximum number of concurrent calls within the time frame.