Unreturned Missed Call Report

Unreturned Missed Call Report provides a comprehensive overview of all the missed inbound calls, including callback status and details, which helps track missed call activities and follow-up actions. This topic describes how to access the report and explains the key metrics in detail.

Access Unreturned Missed Call Report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. Click Call Reports(New) tab.

    Note: To enhance system performance, Yeastar has upgraded the CDR module in version 83.21.0.117 with a new data structure for clearer display and more comprehensive call details. The system gradually deletes old CDRs and related call report data according to the CDR Auto Cleanup setting. Before old call report data are cleaned up, new and historical data are managed separately - the Call Reports(New) tab for new data and the Call Reports(Legacy) tab for historical data.

    This topic describes how to access new call report data generated after upgrading to version 83.21.0.117 or later. To access historical data, click Call Reports(Legacy) tab to proceed.

  3. Set filter criteria for the call report.

    1. In the Report Type drop-down list, select Unreturned Missed Call Report.
    2. In the Time field, specify the time range that the report will cover.
    3. Filter data by desired objects.
      Filter Description
      Exclude Calls Abandoned within Xs Specify the ring duration to exclude short abandoned calls.

      Calls abandoned within this time frame will NOT be included in the report.
      Call From Enter the caller's number or name.
      Call To Enter the callee's number or name.
      Call Destination Select the type of the destination to which the inbound call was routed.
      Missed Call Type Select the type of missed call.
      Callback Status Select whether the missed call was returned or not.

      The report that matches the filter criteria is displayed on the page, as shown below.

      Note: You can download the report as needed.

      • by Current Fields (Only List): Download the data displayed in the list (with current fields shown in the list).
      • by Current Fields (Include Details): Download the data displayed in the list (with current fields shown in the list) and callback details.
      • Select Fields: Specify the fields to include in the report, then download either the list data only or the list data with details as needed.

Report details

Refer to the table below for a detailed description of the report metrics.

Metrics for unreturned missed call
Metric Description
ID A unique ID for the call.
Time The time when the call was received.
Call From The number or the name of the caller.
Call To The number or the name of the callee.
Ring Duration

The time between the call started and the call answered.
Call Destination The type of the destination to which the inbound call was routed.
  • Extensions
  • Ring Group
  • Queue
Missed Call Type The type of the missed call.
  • No Answered
  • Abandoned
  • Busy
Callback Status Whether the missed call was returned or not.
  • Returned
  • Unreturned
Last Callback Time The last time that the callback was made.
Metrics for unreturned missed call details (segment details)
Metric Description
ID A unique ID for the call.
Time The time when the call was received.
Call From The number or the name of the caller.
Call To The number or the name of the callee.
Call Duration The time between the call started and the call ended.
Ring Duration

The time between the call started and the call answered.
Talk Duration The time between the call was answered and the call ended.
Status Whether the call was answered or not.
Communication Type The type of the call.
Metrics for unreturned missed call details (callback details)
Metric Description
ID A unique ID for the call.
Time The time when the call was received.
Call From The number or the name of the caller.
Call To The number or the name of the callee.
Call Duration The time between the call started and the call ended.
Ring Duration The time that the callee's phone rang before the call was answered or disconnected.
Talk Duration The time between the call was answered and the call ended.
Status Whether the call was successful or not.
Communication Type The type of the call.