Queue Callback Summary Report
Queue Callback Summary report provides a quick overview of queue callback statistics. This topic introduces how to access the report and explains the key metrics in detail.
Access Queue Callback Summary report
- Log in to PBX web portal, go to .
- In the Report Type drop-down list, select Queue Callback Summary.
- Filter data by system time and queue(s).
A report that meets the filter criteria is displayed on the page, as shown below.
Report details
The key metrics for Queue Callback Summary report is shown below.
Metric | Description |
---|---|
Failed Callbacks | The number of failed callbacks. |
Successful Callbacks | The number of successful callbacks. |
Total Callbacks | The total number of callbacks for which callers requested successfully. |
Total Calls | The total number of calls that the queue received. |