Satisfaction Survey Details Report

Satisfaction Survey Details report provides granular insights into customers' feedbacks on each queue call handled by an agent. This topic introduces how to access the report and explains the key metrics in detail.

Access Satisfaction Survey Details report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-down list, select Satisfaction Survey Details.

  3. Filter data by system time, queue, or agent(s).

    A report that meets the filter criteria is displayed on the page, as shown below.

Report details

The key metrics for Satisfaction Survey Details report is shown below.

Metric Description
Time The time that the caller called to the queue.
Call From The caller's caller ID.
Key The key that the caller pressed to rate the agent's service.
Points The score for the key pressed.