Queue Callback Activity Report

Queue Callback Activity report provides granular insights into queue callback statistics. This topic introduces how to access the report and explains the key metrics in detail.

Access Queue Callback Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-down list, select Queue Callback Activity.

  3. Filter data by system time, queue, or callback result.

    A report that meets the filter criteria is displayed on the page, as shown below.

Report details

The key metrics for Queue Callback Activity report is shown below.

Metric Description
Time The time that the caller called to the queue.
Call From

The caller's caller ID.

Callback Time The time that the system performed the callback.
Callback Number The callback number that the caller registered.
Waiting Time

The time between the call started and the callback answered.

Callback Result Whether the callback is successful or not.
Failed Reason The reason that failed to make the callback.