Allow Callers to Dial Extension from Voicemail

This topic describes how to allow callers to dial extension from voicemail.

Background information

For the employees working in multiple places, they can record a greeting to prompt the caller to dial another extension to reach them. Instead of hanging up and calling again, you can allow the caller to dial extensions directly from voicemail.

It is also useful when the boss is unavailable to answer a call, instead of leaving a message in emergency, the caller can dial the secretary’s extension, .


  1. Log in to PBX web portal, go to Call Features > Voicemail.
  2. In the Caller Options section, select the checkbox of Allow callers to dial extension.
  3. Select the extensions that can be dialed from the Available box to the Selected box.
  4. Click Save and Apply.


The caller can press * key to dial an extension.

What to do next

If a custom greeting is used for voicemail, update the greeting that would instruct callers to press * key for dialing an extension.