Change Voicemail Greetings

Both the global and personalized voicemail greeting are changeable. This topic describes how to change voicemail greetings for extension voicemail and group voicemail.

Change global voicemail greetings for all voicemails

Prerequisites
Upload a custom greeting or record a custom greeting.
Procedure
  1. Log in to PBX web portal, go to Call Features > Voicemail > Voicemail Settings > Greeting Options.
  2. In the Global Voicemail Greeting drop-down list, select an audio prompt to be played before callers leave messages for each extension voicemail and group voicemail.
    Note:
    • The available prompts are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
    • If the desired prompt is not available in the list, click Add beside the drop-down list to create a new prompt using one of the following methods.

      • Record a prompt by an extension.
      • Upload a prompt. The upload prompt file should meet the audio file requirements.
      • Generate a prompt using text-to-speech (TTS).

      The newly added prompt will be displayed in the drop-down list and be synchronized to PBX Settings > Voice Prompt > Custom Prompt.

    • In the drop-down list, you can play, edit, download or delete the desired custom prompt.

      All changes will be synchronized to PBX Settings > Voice Prompt > Custom Prompt.

  3. Click Save and Apply.
Result
The global voicemail greeting will be applied to all the extension voicemails and group voicemails that do not have a custom greeting.

Change voicemail greetings for a specific extension

Prerequisites
Record or upload voicemail greeting for the specific extension.
Procedure
  1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the Voicemail Greeting section, select a greeting to be played before a caller records message for the extension.
    Tip: In the drop-down list, you can click beside the desired greeting to play. If the desired greeting is not available in the list, your can directly select Record New to add a new greeting and apply.
    • Default Greeting: Select a greeting from Default Greeting drop-down list. The greeting is played for the presence with Presence Greetings set to None.
    • Presence Greetings (Available, Away, Do Not Disturb, Lunch Break, Business Trip, and Off Work): Select a greeting from the corresponding presence drop-down list.

      The presence greeting is played based on extension presence.

  4. Click Save and Apply.

Change voicemail greetings for a group voicemail

Prerequisites
Record or upload voicemail greeting for the group voicemail.
Procedure
  1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
  2. In the Group Voicemail Greeting section, select a greeting.
    Tip: In the drop-down list, you can click beside the desired greeting to play. If the desired greeting is not available in the list, your can directly select Record New to add a new greeting and apply.
  3. Click Save and Apply.