Remote Management Overview

If you require remote technical support or troubleshooting, you can connect your PBX to a central management platform, either Yeastar-hosted or self-hosted. This allows device providers to securely access and manage your PBX remotely, helping you maintain security while reducing IT and maintenance costs.

Activation methods

User Scenario Instruction
In-house IT staff is responsible for routine maintenance of PBX system
Device provider is responsible for routine maintenance of PBX system

Connection status

Status Description
Connecting The PBX is connecting to a central management platform.
Connected The PBX is connected to a central management platform.
Disconnect The PBX is NOT connected to a central management platform.
Error The PBX is connected to a central management platform, but specific errors occur.
Expired Device provider's subscription for Remote Management Service was expired.