Voice Prompt Overview
This topic describes the definition, types, and preference settings of voice prompt on Yeastar P-Series Software Edition.
What is a voice prompt
A voice prompt is a recorded audio message that is played to callers. The voice prompt can be a request that requires callers to input data through DTMF, or an intermediary that provides instructions and directions to help callers obtain information.
Voice prompt types
Yeastar P-Series Software Edition supports 3 types of voice prompt:
- System Prompt: System prompt is Yeastar-provided
prompt to provide instructions for callers. For example, if a password is
required for a meeting, users will be prompted to enter password before they
successfully join the meeting.
You can use pre-defined system prompt, or change system prompt by downloading online prompts or uploading custom system prompts.
For more information, see Change System Prompt and Customize System Prompt.
- Music on Hold: Music on Hold (MoH) is the
business practice of playing recorded music to fill the silence that would
be heard by callers who have been placed on hold.
You can use pre-defined music on hold, or customize your own music on hold.
For more information, see Set up a Custom MoH Playlist.
- Custom Prompt: Custom prompt can
be company-specific prompt, which is used in specific call scenario. For
example, when a call is forwarded to another destination, the caller will be
prompted that the call is forwarded.
You can record new prompt on your phone, or upload pre-recorded prompt to the PBX.
For more information, see Record a Custom Prompt and Upload a Custom Prompt.
- Custom Ringtone: Custom ringtone can be used as the Linkus
distinctive ringtone for members of IVRs, queues, and ring groups, allowing
them to receive calls with personalized ringtones on their Linkus clients,
thus helping them quickly identify the call source.
For more information, see Upload a Custom Ringtone.
Voice prompt preference settings
You can play and manage audio files in corresponding drop-down lists. If the desired audio file is not available in these lists, you can add a new one and apply (The file to be uploaded should meet the audio file requirements).
The changes for these audio files will be synchronized to Custom Prompt and Music on Hold.
| Setting | Description |
|---|---|
| Music on Hold | The playlist to be played when a call is on hold. |
| Music on Hold for Call Forwarding | The music to be played when the caller is put on hold during
call forwarding.
|
| Invalid Phone Number Prompt | The prompt to be played when a callee number is invalid. |
| Busy Line Prompt | The prompt to be played when a trunk is in use. |
| Call Failure Prompt | The prompt to be played when a call is failed to be sent out. |
| Event Notification Prompt | The prompt to be played when PBX places a call to notify callee that a specific event occurs. |
| Play Call Forwarding Prompt | Whether to inform the user that the current call will be forwarded. |
| Play Call Waiting Prompt | The prompt to be played when the caller is waiting to be
connected to an extension user that is on a call.
|
