Restricted Configurations and Functions on Redundancy Server after Takeover

When the Redundancy Server takes over, you and your users will still be able to access the PBX management portal and Linkus UC Clients, but some configurations and functions are unavailable. This topic provides an overview of the restricted configurations and functions on PBX management portal and Linkus UC Clients.

Platform Restricted configurations and functions
PBX Management Portal
Note: If you have integrated the Working Server with third-party Collaboration Tools (Active Directory (AD), Microsoft 365, Microsoft Teams, or Microsoft Outlook), the configurations and data will be synchronized to the Redundancy Server, but you can NOT make changes to the configurations and data on the Redundancy Server.

Unavailable Configurations:

  • CRM
  • Helpdesk
  • PMS

Available but Out-of-sync Configurations:

Important: The changes you made to the following configurations will NOT be synchronized back to the Working Server.
  • Speech to Text
  • AMI
  • Database Grant
  • Auto Provisioning
Linkus UC Clients Linkus Mobile Client All the functions are supported except Chat.
Note: The version of Linkus Mobile Client must meet the following requirements:
  • Linkus iOS Client: Version 5.2.9 or later
  • Linkus Android Client: Version 4.13.16 or later
Linkus Desktop Client All the functions are supported except the followings:
  • Chat
  • Video Conferencing
  • Call Center Console
  • Greeting Management (Path: Preferences > Voicemail > Greeting Management)
Linkus Web Client All the functions are supported except the followings:
  • Chat
  • Video Conferencing
  • Call Center Console
  • Greeting Management (Path: Preferences > Voicemail > Greeting Management)