Set up Parking Timeout Destination

By default, if a parked call is not retrieved after 60 seconds, the call will be transferred back to the originator. You can set up the parking timeout and timeout destination. This topic describes how to set up parking timeout and timeout destination for an unretrieved call.

Procedure

  1. Log in to PBX web portal, go to Call Features > Feature Code > Call Parking.
  2. In the Parking Timeout (s) field, enter the number of seconds for the parked call.
  3. In the Timeout Destination drop-down list, select a destination to which the parked call is routed when the parking timeout is reached.
    Destination Description
    Call Parking Initiator Route the call to the user who parks this call.
    Hang up End the call.
    Extension Route the call to the specified extension number.
    Extension Voicemail Route the call to voicemail box of the specified extension.
    AI Receptionist Route the call to the specified AI receptionist.
    IVR Route the call to the specified IVR.
    Call Flow Route the call to the specified call flow.
    Ring Group Route the call to the specified ring group.
    Group Voicemail Route the call to the specified group voicemail.
    Note: You can click Add in the drop-down list to customize a desired group voicemail. For more information about setting up a group voicemail, see the following topics:
    Queue Route the call to the specified queue.
    External Number Route the call to an external number.
    Note: Set the Prefix according to your outbound route, so that PBX can successfully route incoming calls to external number.
    • If the Strip of outbound route is not set, you don't have to set the Prefix.
    • If the Strip of outbound route is set, you need to set the Prefix according to the Patterns of outbound route.
    Play Prompt and Exit Play a custom prompt, and then hang up the call.
    Note: You can select an existing prompt or add a new one, then define its play count.
  4. Click Save and Apply.