Set up Call Recording

This topic describes how to set up call recording for extensions, trunks, pagings/intercoms, conferences, queues, and IVRs.

Prerequisites

Only when the storage location for recording files is configured will the recording function take effect.

For more information, see manage storage locations.

Set up call recording for trunks

The system automatically records the external calls on the selected trunks.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record Trunks section, select the desired trunks from the Available box to the Selected box.
  3. Optional: To periodically play beep tones to inform both parties when the call on the selected trunk is being recorded, do as follows.
    Note: This setting will not take effect on the calls where multiple participants are involved, such as conference calls and multi-party calls.

    1. In the Selected box, click beside a selected trunk.
    2. In the pop-up window, select the checkbox of Play Beep Tone Periodically During Call Recording.
    3. In the Interval Duration (s) field, specify the interval for playing the beep tone.
    4. Click Confirm.

      The Play Tone of the selected trunk displays Yes, indicating that periodic playback of beep tone is enabled for the trunk.

  4. Click Save and Apply.

Set up call recording for extensions

The system automatically records the internal calls and external calls on the selected extensions.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. Optional: In the Recording Settings section, select the checkbox of Enable Recording of Internal Calls to automatically record the internal calls.

  3. In the Record Extensions section, select the desired extensions from the Available box to the Selected box.

  4. Optional: To continue call recording after the extensions transfer the incoming calls to another destination, do as follows:

    Note:
    • Recording CONTINUES if the transfer destination is a Queue, even if recording is not enabled for the queue.
    • Recording does NOT continue if the transfer destination is a Call Flow that includes a recording component to disable recording, or an IVR in which callers press the key to opt out of recording.
    • Recording may NOT continue for calls attended-transferred from Linkus UC Clients to a Paging/Intercom Group or a Conference, unless the destination is configured for recording.
    • Recording may NOT continue for calls transferred to Linkus UC Clients and subsequently attended-transferred to another destination, unless either party is configured for recording.
    1. In the Selected box, click beside a selected extension.
    2. In the pop-up window, select the checkbox of Continue Recording After Call Transfer, then click Confirm.
  5. Click Save and Apply.

Set up call recording for pagings/intercoms

You can enable call recording for paging/intercom. If enabled, the system automatically records all the paging and intercom calls.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Recording Scope section, select the checkbox of Enable Recording for Paging/Intercom.

  3. Click Save and Apply.
Note: During the call, no prompt will be played to notify participants that the call is being recorded, and participants can NOT pause or stop the recording, even if they have the recording control permission.

Set up call recording for conferences

The system automatically records the calls on the selected conferences.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record Conferences section, select the desired conferences from the Available box to the Selected box.
  3. Click Save and Apply.

Set up call recording for queues

The system automatically records the calls on the selected queues.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record Queues section, select the desired queues from the Available box to the Selected box.

  3. Optional: To continue call recording after queue agents transfer incoming calls to another destination, do as follows:

    Note:
    • Recording CONTINUES if the transfer destination is a Queue, even if recording is not enabled for the queue.
    • Recording does NOT continue if the transfer destination is a Call Flow that includes a recording component to disable recording, or an IVR in which callers press the key to opt out of recording.
    • Recording may NOT continue for calls attended-transferred from Linkus UC Clients to a Paging/Intercom Group or a Conference, unless the destination is configured for recording.
    • Recording may NOT continue for calls transferred to Linkus UC Clients and subsequently attended-transferred to another destination, unless either party is configured for recording.
    1. In the Selected box, click beside a selected queue.
    2. In the pop-up window, select the checkbox of Continue Recording After Call Transfer, then click Confirm.
  4. Click Save and Apply.

Set up call recording for IVRs

The system automatically records the calls on the selected IVRs.

  1. Log in to PBX web portal, go to Call Features > Recording.
  2. In the Record IVR section, select the desired IVRs from the Available box to the Selected box.
  3. Click Save and Apply.