Configure Additional Caller ID Name for Key Events

This topic describes how to configure additional caller ID name for key events.

Background information

If multiple keys in the IVR have a destination of the same ring group or queue, when a call is routed to the ring group or queue via these keys, the caller ID name displayed on members' incoming call windows are identical. This prevents members from quickly identifying customer needs.

To enable members to quickly identify customer needs, you can configure different additional caller ID names for these keys. After configured, when the key events are triggered, the corresponding names will be prepended to the original caller ID name in the SIP message and displayed on the members' incoming call windows.

Requirements

The firmware version of Yeastar P-Series Software Edition is 83.24.0.73 or later.

Procedure

  1. Log in to PBX web portal, go to Call Features > IVR.
  2. Click beside the desired IVR, then go to the Key Press Event tab.
  3. Enable the Additional Caller ID Name option.

    1. At the top-right corner of the page, click Advanced Settings.
    2. In the pop-up window, select the checkbox of Additional Caller ID Name and click Confirm.

      For key events with the destination set to Ring Group or Queue, the Additional Caller ID Name field appears in the corresponding configuration section.

  4. In the Additional Caller ID Name field of the desired key event, enter the additional caller ID.

    For example, key 0 and key 1 both route calls to the same ring group. Set cn for key 0 and uk for key 1 to help recipients identify the caller's intent before answering.

  5. Click Save and Apply.

Result

When a customer dials into the IVR and presses either key 0 or key 1, the call is routed to the specified same ring group, while the additional caller ID names displayed on the incoming call windows of ring group members differ.
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