Set up IVR Prompts
A custom greeting and prompt allow you to provide a more personalized experience for your customers. This topic describes how to set up IVR prompts according to your IVR menu.
IVR prompt types
- Welcome greeting: Welcome greeting is the first message that callers
hear when they call in an IVR.
For example, "Thank you for calling Yeastar".
- Menu prompt: Present callers with a series of options.
For example, "If you got something urgent, please press 1 to contact our support. To leave a voicemail, please press 2".
- Goodbye greeting: Play the greeting before ending a call.
Prepare audio files for IVR prompt
The PBX system has a default IVR prompt. You can customize IVR prompt using a single audio file or multiple audio clips.
- Customize IVR prompt by a single audio file
- You can record greeting, IVR menu, or any messages in a single audio file. It is easy to manage and reduce the number of prompts.
- Customize IVR prompt by multiple audio clips
- Yeastar IVR also allows you to specify up to 5 different audio files as IVR prompt. The system plays the audio files in order when a customer calls in IVR.
Update the IVR prompts
- Log in to PBX web portal, go to upload a custom
prompt or record a custom
prompt.Note: The uploaded file should meet the audio file requirements.
,
- Go to , edit the desired IVR.
- In the Prompt drop-down list, select your custom
prompts.
You can select up to 5 audio files, and the system plays the audio files in order.
- In the Prompt Repeat Count drop-down list, select prompt repeat times.
- Click Save and Apply.