Allow Users to Select Outbound Caller ID (DOD) to Call

By default, the value that you have configured in the From header field for a trunk will be used as outbound caller ID when extension users make outbound calls through the trunk. You can customize outbound caller IDs for extension users based on trunk and allow them to select DOD when making outbound calls.

Requirements

  • The PBX version is 83.16.0.25 or later.
  • Customizing outbound caller ID should be supported by the trunk provider.

Step 1. Set outbound caller IDs for extensions based on a trunk

Set up outbound caller IDs for extensions based on a trunk, so that an associated DOD can be sent out when a user calls out.

  1. Log in to PBX web portal, go to Extension and Trunk > Trunk, edit the desired trunk.
  2. Click Outbound Caller ID tab.
  3. In the Outbound Caller ID List section, click Add, and configure outbound caller IDs for extensions by different methods.
  4. To associate one outbound caller ID with multiple extensions, select Shared Outbound Caller ID and configure the following settings:
    • Outbound Caller ID
    • Outbound Caller ID Name
    • Associated Extensions
    • Default DOD Label
  5. To bind consecutive outbound caller IDs to consecutive extensions with one-to-one correspondence, select Outbound Caller ID Range and configure the following settings:
    • Outbound Caller ID Range
    • Extension Range
    • Outbound Caller ID Name
    • Default DOD Label
  6. Click Save and Apply.

Step 2. Associate the trunk and extensions with an outbound route

Set up an outbound route to allow extension users to dial out through the trunk that has been configured outbound caller IDs.

  1. Go to Call Control > Outbound Route, edit the desired outbound route.
  2. In the Trunk section, select the trunk that has outbound caller IDs configured for extensions.
  3. In the Extension / Extension Group section, select the extensions that have been associated with the outbound caller IDs.
  4. Click Save and Apply.

Step 3. Grant extensions the permission to select DOD when dialing out

  1. Go to Extension and Trunk > Extension, edit the desired extension.
  2. Scroll down to the Outbound Caller ID (DOD) section.

    The outbound caller IDs that have been associated with the extension are displayed on the Outbound Caller IDs list.

  3. Select the checkbox of Allow Selecting Outbound Caller ID.
  4. Customize how the DOD will be displayed on the extension's Linkus UC Clients as needed.
    Note: The extension user can also customize the DOD display on his or her Linkus Desktop / Web Client (Path: Preferences > User > Outbound Caller ID (DOD)).

    • Label: Use the default DOD label or customize a short description to label the DOD number.

      For example, if the label New York Office is set for DOD 2345068, the DOD will appear as 2345068 (New York Office) on the extension user's Linkus UC Clients.

    • Move: Click to adjust the order in which the DODs are displayed on the extension user's Linkus UC Clients.
  5. Click Save and Apply.

Result

When making outbound calls from Linkus UC Clients, the extension user can select a DOD to dial out.

Note: To achieve this, extension user must upgrade his or her Linkus UC Clients to the specified version:
  • Linkus Mobile Client: 5.6.6 or later
  • Linkus Desktop Client: 1.6.0 or later

For more information, see Select Outbound Caller ID (DOD) to Call (Linkus Mobile Client), Select Outbound Caller ID (DOD) to Call (Linkus Desktop Client), and Select Outbound Caller ID (DOD) to Call (Linkus Web Client).