Set up Extension Voicemail

This topic introduces voicemail feature and describes how to set up voicemail for an extension.

Background information

Yeastar P-Series Software Edition supports voicemail feature, which helps users receive audio messages when they are unavailable to answer calls. When you create an extension, the voicemail feature is enabled by default, and a 4-digit PIN code is randomly generated for accessing voicemail.

You can retain default settings, or change the following settings according to your needs.

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension, click beside the desired extension.
  2. Click Voicemail tab, turn on the switch of Enable Voicemail.
  3. In the Voicemail PIN Authentication drop-down list, decide whether a PIN is required when the user accesses voicemail.
    • Enabled: This user needs to enter a PIN to access his or her voicemail messages.

      You can set the PIN number in the Voicemail Access PIN field.

    • Disabled: This user can access his or her voicemail messages directly.
  4. In the New Voicemail Notification section, decide whether to send email notifications or SMS messages when the user receives a new voicemail message.
    1. Specify and configure send method(s).
      • To send new voicemail notification to an email address, select the checkbox of the New Voicemail Email Notification and complete the following settings.

        1. In the Send to drop-down list, select the target email address.
          • To send voicemail message to the email address of the extension, select User Email.
          • To send voicemail message to a custom email address, select Custom Email.

            After selected, you need to enter a custom email address in the Custom Email Address field.

        2. Optional: Select the checkbox of Send Notifications with Audio Attachment.

          After selected, the system will send a notification email with the new voicemail message attached as a .wav file.

      • To send new voicemail notification to a recipient number via SMS channel, select the checkbox of the New Voicemail SMS Notification and complete the following settings.

        Setting Instruction
        Recipient Specify the recipient number.
        • Extension mobile number: The new voicemail notifications will be sent to the mobile number of the extension.
        • Custom Number: The new voicemail notifications will be sent to a custom number.

          After selected, you need to select the country/region code and enter the custom number.
        Message Content Configure the message content.
        • To send the default message content, select Default.
          The uneditable default content auto-filled in the text box will be sent.
          Note: You can modify the global default content at Call Features > Voicemail > Voicemail Settings > SMS Notification Settings > Message Content.
        • To send the custom message content, select Custom and fill in the content.
          Note: The maximum character length is 1600.
        Send Notifications with Audio Attachment Optional. Select the checkbox to convert the voicemail message into a .wav audio file and attach it to the SMS message.
        Enable Repeat Reminder Optional. Select the checkbox to send notifications repeatedly until either the maximum retry count is reached or the voicemail message is marked as read.

        After selected, enter numbers in both the Retry Interval (min) and Maximum Repeat Count fields to specify the retry interval in minutes and maximum repeat count.

        For example, if Retry Interval (min) is set to "5" and Maximum Repeat Count is set to "3", after the initial reminder for a new voicemail, the system will send SMS messages every 5 minutes for three times until the voicemail message is marked as read.

    2. In the After Notification drop-down list, set how to handle the voicemail message after the system has successfully notified the recipient by email or SMS message.

  5. Optional: To restrict callers from leaving voicemail messages for the extension, select the checkbox of Disallow Voicemail Messages.

    The system will play voicemail greeting to the caller, and then hang up the call directly.

  6. Optional: Set whether to play the following messages when playing a voicemail.
    • Play Date and Time: Enable this option to play date and time when the message is received.
      • Time Display Format: If Play Date and Time is enabled, you can specify the time format (12-hour or 24-hour) for announcing the message arrival time.
    • Play Caller ID: Enable this option to play caller ID information.
    • Play Message Duration: Enable this option to play duration of the message.
  7. Optional: In the Voicemail Greeting section, configure the default greeting and the presence greetings to be played to callers before they leave voicemail messages.
    Note: To customize voicemail greetings, see Record or Upload Voicemail Greetings.
    • Default Greeting: Select a greeting from Default Greeting drop-down list. The greeting is played for the presence with Presence Greetings set to None.
    • Presence Greetings (Available, Away, Do Not Disturb, Lunch Break, Business Trip, and Off Work): Select a greeting from the corresponding presence drop-down list.

      The presence greeting is played based on extension presence.

  8. Click Save and Apply.