Set up Extension Voicemail

This topic introduces voicemail feature and describes how to set up voicemail for an extension.

Background information

Yeastar P-Series Software Edition supports voicemail feature, which helps users receive audio messages when they are unavailable to answer calls. When you create an extension, the voicemail feature is enabled by default, and a 4-digit PIN code is randomly generated for accessing voicemail.

You can retain default settings, or change the following settings according to your needs.

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension, click beside the desired extension.
  2. Click Voicemail tab, turn on the option Enable Voicemail.
  3. In the Voicemail PIN Authentication drop-down list, decide whether a PIN is required when the user accesses voicemail.
    • Enabled: This user needs to enter a PIN to access his or her voicemail messages.

      You can set the PIN number in the Voicemail Access PIN field.

    • Disabled: This user can access his or her voicemail messages directly.
  4. In the Voicemail Language drop-down list, select the language of the system prompts heard by caller when they access the extension's voicemail box.

    When callers are routed to the extension's voicemail, a system prompt "The extension {extension_number} you dialed cannot be connected now. Please leave your message after the tone. When done, hang up, or press the # key" will be played in the selected language.

    Note:
    • The available language is synchronized from System Prompt (Path: PBX Settings > Voice Prompt > System Prompt).
    • If the extension's voicemail has already set up a greeting, the custom greeting will be played to callers instead.
  5. In the New Voicemail Notification drop-down list, decide whether to send email notifications when the user receives a new voicemail.
    • To disable email notifications, select Do Not Send Email Notifications.
    • To enable email notifications, select one of the following options:
      • Send Email Notifications with Attachment: Send a notification email with the new voicemail message attached as a .wav file.
      • Send Email Notifications without Attachment: Send notification emails only.
  6. If you enabled email notifications, configure the following settings as needed:
    Setting Description
    After Notification Decide how to deal with voicemails after notification emails are sent out.
    • Mark as Read: Mark the voicemail message in mailbox as read.
    • Delete Voicemail: Delete the voicemail messages from mailbox.
    • Do Nothing: Keep the voicemail message in mailbox as unread.
    Send to Specify the email address for receiving notification emails.
    • User Email: Send notification emails to the user's email address.
    • Custom Email: Send notification emails to a custom email address.

      Enter the desired email address in the Custom Email Address field.
  7. Optional: To restrict callers from leaving voicemail messages for the extension, select the checkbox of Disallow Voicemail Messages.

    The system will play voicemail greeting to the caller, and then hang up the call directly.

  8. Optional: Set whether to play the following messages when playing a voicemail.
    • Play Date and Time: Enable this option to play date and time when the message is received.
      • Time Display Format: If Play Date and Time is enabled, you can specify the time format (12-hour or 24-hour) for announcing the message arrival time.
    • Play Caller ID: Enable this option to play caller ID information.
    • Play Message Duration: Enable this option to play duration of the message.
  9. Optional: To customize voicemail greetings that will be played to callers when they reach the user's voice mailbox, see Record or Upload Voicemail Greetings.
  10. Click Save and Apply.