Remotely Access a Provisioned IP Phone / Gateway

Yeastar P-Series Software Edition allows users to visit a provisioned IP phone or gateway when remotely accessing the PBX. This topic describes how to remotely connect to and access IP phone or gateway from the PBX.

Scenario

When tech supporters visit your PBX via either the FQDN domain name or a visit link randomly generated for PBX Remote Management to provide remote troubleshooting, they might also need to examine the configurations of the connected IP phones / gateways to address the problems.

For this sake, Yeastar P-Series Software Edition supports to visit the IP phones / gateways when remotely accessing the PBX. Tech supporters can directly visit the web interface of an IP phone or a gateway from the PBX auto provisioning device list and conduct troubleshooting on the IP phone or gateway remotely.

Prerequisites

To implement the IP phone / gateway remote access, make sure the followings are ready:

  • The PBX is installed on an on-premise server or a virtual machine.
  • The PBX firmware version is 83.7.0.16 or later.
  • Remote access to the PBX system via the FQDN domain name, or via the visit link randomly generated for PBX Remote Management.
  • The PBX can visit the web interface of the IP phone / gateway in the local network.

    Tip: To make sure of this, check if the private IP address of the IP phone / gateway is recognized and displayed in the Auto Provisioning device list.

Remotely visit an IP phone on PBX

  1. Log in to PBX web portal, go to Auto Provisioning > Phones.
  2. Hover the mouse over beside the desired phone, and click Remote Access.

  3. Connect to the IP phone as the following instructions guide according to the method users visit the PBX.
    Table 1.
    Method Instruction
    FQDN domain name
    1. Set a connection timeout period.
      1. In the Timeout drop-down list of the pop-up window, set the timeout period.

      2. Click Confirm.

        The pop-up window displays a temporary remote access link and the connection time countdown; And the remote access icon turns to , indicating that the IP phone is connected.

    2. Click Connect to visit the IP phone web interface.
    Random PBX remote management link The pop-up window directly displays a temporary link as well as the connection time countdown; And the remote access icon turns to , indicating that the IP phone is connected.
    Note: In this case, the time limit of IP phone remote access is synchronized with the remote management timeout of the PBX.

    Click Connect to visit the IP phone web interface.

Remotely visit a gateway on PBX

  1. Log in to PBX web portal, go to Auto Provisioning > Gateways.
  2. Click beside the desired gateway.

  3. Connect to the gateway as the following instructions guide according to the method users visit the PBX.
    Table 2.
    Method Instruction
    FQDN domain name
    1. Set a connection timeout period.
      1. In the Timeout drop-down list of the pop-up window, set the timeout period.

      2. Click Confirm.

        The pop-up window displays a temporary remote access link and the connection time countdown; And the remote access icon turns to , indicating that the gateway is connected.

    2. Click Connect to visit the gateway web interface.
    Random PBX remote management link The pop-up window directly displays a temporary link as well as the connection time countdown; And the remote access icon turns to , indicating that the gateway is connected.
    Note: In this case, the time limit of gateway remote access is synchronized with the remote management timeout of the PBX.

    Click Connect to visit the gateway web interface.

FAQ

How to extend the IP phone / Gateway remote access time
After the connection is established, users can re-configure the timeout period to extend the connection time.
Note:
  • Only when users access the PBX via the FQDN domain name can they reset the time limit of IP phone / gateway remote access on the PBX.
  • If users access the PBX via a random visit link for PBX remote management, please contact the device provider to extend the remote access time.
  1. On PBX web portal, go to Remote Access setting of the connected device.

    IP Phone

    Gateway

  2. In the pop-up window, click Reset Timeout.

  3. Reset the Timeout and click Confirm

    The pop-up window displays the new countdown of connection time.