Manually Provision an IP Phone

If you fail to auto provision IP phones, you can manually add the provisioning link into the phone's web interface.

Note: This topic describes how to provision an IP phone and assign a user's extension to the phone. If you want to set up a hot desking phone via auto provisioning, see Set up a Hot Desking Phone.

Supported IP phones

This topic can be applied to all the IP phones listed in Auto Provisioning - Supported Devices.


  • Make sure that you have downloaded the template for the desired phone model (Path: Auto Provisioning > Resource Repository > Default Templates).
  • Gather information of IP phone, including Vendor, Model, and MAC address.
  • RESET the phone if it is previously used.


Step1. Add phone's MAC address on the PBX

  1. Log in to PBX web portal, go to Auto Provisioning > Phones.
  2. Click Add to add the IP phone to the PBX.
  3. In the IP Phone section, configure phone information as follows:
    • Vendor: Select a phone vendor.
    • Model: Select a phone model.
    • MAC Address: Enter the MAC address of the IP phone
  4. In the Options section, configure the auto provision settings.
    • Template: Select a desired template from the drop-down list.
      Note: The template provides configurations except extension assignment. You can select the default template corresponding to the phone model, or customize your own template. For more information, see Create a Custom Auto Provisioning Template.
    • Provisioning Method: Select the desired method according to your deployment environment.
    • Provisioning Link: A provisioning server URL is generated automatically and displayed on the web page.
      Note: Note down the generated provisioning link, as you will use it later.
  5. In the Assign Extension section, assign an extension to the IP phone.
    Tip: If your desired extension is not listed in the drop-down list, you can check if the extension has been associated with other IP phone or gateway.
  6. Click Save.

    A configuration file for the phone is generated in the PBX.

Step2. Configure provisioning server address on the phone

Here takes the Yealink SIP-T53W IP phone as an example.

  1. On the IP phone, go to Menu > Status, check the IP address of the IP phone on the IPv4 field.
  2. Log in to the IP phone web page by the IP address, go to Settings > Auto Provision.
  3. In the Server URL field, paste the PBX provisioning link, followed by the configuration file for the phone.

    For example,

  4. Scroll down to the bottom, click Auto Provision Now.
  5. In the pop-up dialog box, click OK to auto provision the IP phone.


The IP phone downloads the configuration file from the PBX, and applies the configurations automatically.