Set up Group Voicemail for a Queue

You can set up a Group Voicemail for a queue. All agents of the queue will get notified when a group voicemail message is received.

Procedure

  1. Log in to PBX management portal, go to Call Features > Voicemail > Group Voicemail.
  2. Click Add.
  3. In the Basic section, configure the following settings.
    • Type: Select Queue.
    • Queue: Select a queue.
    • Number: The Group Voicemail number is the queue number, and is not editable.
    • Name: The Group Voicemail name is the queue name, and is not editable.
    • Mode: Select the mode to handle received voicemail messages.
      • Shared by Members: The voicemail messages are saved in the group mailbox, and are shared by all members. Any members can manage the group voicemail messages.
      • Broadcast to Members: The voicemail messages are not stored in the group mailbox. Instead, the system broadcasts (copies and forwards) the voicemail messages to the individual mailboxes of all the members.
    • Voicemail PIN Authentication: Enable or disable voicemail PIN authentication.
    • Voicemail Access PIN: If enable voicemail PIN authentication, enter a desired access PIN number.
    • Play Date and Time: Optional. Play the date and time that the message was received before a voicemail message is played.
    • Play Caller ID: Optional. Play the caller ID information before a voicemail message is played.
    • Play Message Duration: Optional. Play the duration of the message before a voicemail message is played.
  4. In the Members section, all the agents of the queue are selected, and the members are not editable.
    Note: If the queue agents are changed, the members of the group's voice mailboxes also change.
  5. In the Group Voicemail Greeting section, select a voicemail greeting.

    You can also click Greeting Management to customize a greeting or mange your custom greetings.

  6. Click Save and Apply.