Set up Group Voicemail for a Queue
You can set up a Group Voicemail for a queue. All agents of the queue will get notified when a group voicemail message is received.
Procedure
- Log in to PBX web portal, go to .
- Click Add.
- In the Basic section, configure the following settings.
- Type: Select Queue.
- Queue: Select a queue.
- Number: The Group Voicemail number is the queue number, and is not editable.
- Name: The Group Voicemail name is the queue name, and is not editable.
- Mode: Select the mode to handle received
voicemail messages.
- Shared by Members: The voicemail messages are saved in the group mailbox, and are shared by all members. Any members can manage the group voicemail messages.
- Broadcast to Members: The voicemail messages are not stored in the group mailbox. Instead, the system broadcasts (copies and forwards) the voicemail messages to the individual mailboxes of all the members.
- Voicemail PIN Authentication: Enable or disable voicemail PIN authentication.
- Voicemail Access PIN: If enable voicemail PIN authentication, enter a desired access PIN number.
- Play Date and Time: Optional. Play the date and time that the message was received before a voicemail message is played.
- Play Caller ID: Optional. Play the caller ID information before a voicemail message is played.
- Play Message Duration: Optional. Play the duration of the message before a voicemail message is played.
- In the Members section, all the agents of the queue are
selected, and the members are not editable.Note: If the queue agents are changed, the members of the group's voice mailboxes also change.
- In the Group Voicemail Greeting section, select
a voicemail greeting.
You can also click Greeting Management to customize a greeting or mange your custom greetings.
- Click Save and Apply.