Yeastar PBX Onboarding Troubleshooting Guide

This guide covers common errors that may occur during the Yeastar P-Series PBX System onboarding process, along with their possible causes and solutions. If you encounter any issues when setting up Yeastar P-Series PBX System, you can analyze and solve your problems by following this guide.

Activation email not received

Issue description: After purchasing Yeastar P-Series PBX System, you should receive an activation email containing all the necessary information to set up your PBX. However, this activation email hasn't reached your mailbox.

Possible cause: The activation email may have been put in your spam folder by your email service provider.

Solution: Check your spam folder for email from sender .

Auto provision with RPS failure

Issue description: Failed to remotely auto provision IP phones via RPS.

Possible cause & solution


Possible Cause	Solution
The IP phone has been auto provisioned by another PBX.	, then .
The provisioning server URL in IP phone doesn't match the provisioning link that was generated for the phone in PBX web portal.	Make sure that the provisioning server URL is exactly the same in IP phone and Yeastar PBX.
No certificate has been uploaded to PBX or the certificate has expired.	Upgrade the IP phone to the latest version or disable certificate verification on IP phone. Tip: An example of disabling certificate verification on Yealink T53W is shown below.

If the auto provision still fails, you can submit a ticket to Yeastar Support.

Tip: You can manually register the IP phone with PBX. For more information, see IP Phone Configuration Guide.

Inbound call failure

Issue description: Inbound calls to SIP trunks should be routed to the inbound route destination, but inbound calls are not routed as expected.