Hotel Management Overview

Yeastar P-Series PBX System comes with a built-in hotel module, enabling hotels to deliver communication services and manage business operations seamlessly from a single platform.

Yeastar's hospitality-focused solutions

Yeastar offers a comprehensive suite of hospitality solutions tailored to hotels of different sizes, empowering hotels to streamline service delivery and enhance guest experience.

Yeastar P-Series PBX System supports the following solutions:

Built-in Hotel Management module
The hotel management module enables hotels to deliver hospitality features together with a rich set of telephony features on a single platform, eliminating the need to switch between different systems. Leveraging the robust service panels from Linkus Desktop/Web Client, guest check-ins/outs, rooms assignments, wake-up calls, etc. can be completed with just a few clicks.
FIAS-based PMS integration
Easy integration with Oracle Hospitality Opera, Micros Fidelio, and other PMS supporting FIAS protocol. Hoteliers can retain their current PMS system while benefiting from reliable communication services powered by Yeastar PBX.
For more information, see Hotel PMS Integration Guide.
Custom integration using Open API
Custom integration with current hotel management system via PBX's inbuilt open APIs.
For more information, see Hotel APIs.

Requirements

PBX
Item Requirement
Subscription Hotel Management Module
Tip: Yeastar offers paid subscription and 30-day free trial for the add-on service. You can go to Plan > Add-on Subscription to try or subscribe to the service as needed.

Version 37.18.0.18 or later
Linkus Desktop Client
The version of Linkus Desktop Client is 1.9.3 or later.

Key takeaways

Below are the key takeaways to help you get started with hotel management module.

Hotel Manager
  1. Plan numbering and complete the setup.
    • Service number(s) for hotel service (such as 24-hour front desk, laundry service, restaurant, etc.): All guests can call service number(s) from their room phones, regardless of check-in status.

      To create service number, see Extension Overview.

    • Emergency number for emergency calling: All guests can call emergency number from their room phones, regardless of check-in status.

      To add emergency number, see Emergency Calling Overview.

    • Extension numbers for room phones: Extension number needs to be registered on the room phone, so that guests can make calls.

      To create extension number, see Extension Overview.

    • Wake-up number for alarms: All guests can call this number to query, add, or delete their own wake-up calls from room phone.

      The number is available to set when you enable and set up hotel service on PBX.

  2. Set up Hotel Service on Yeastar P-Series PBX System.
  3. Enable co-management for the hotel service.
  4. Set up hotel calling and tracking.
Front Desk
Front desk can efficiently manage day-to-day hotel operations from the robust service panels on Linkus Desktop/Web Client.
The supported operations are listed below: