Hotel Management Overview
Yeastar P-Series PBX System comes with a built-in hotel module, enabling hotels to deliver communication services and manage business operations seamlessly from a single platform.
Yeastar's hospitality-focused solutions
Yeastar offers a comprehensive suite of hospitality solutions tailored to hotels of different sizes, empowering hotels to streamline service delivery and enhance guest experience.
Yeastar P-Series PBX System supports the following solutions:
- Built-in Hotel Management module
- The hotel management module enables hotels to deliver hospitality features together with a rich set of telephony features on a single platform, eliminating the need to switch between different systems. Leveraging the robust service panels from Linkus Desktop/Web Client, guest check-ins/outs, rooms assignments, wake-up calls, etc. can be completed with just a few clicks.
- FIAS-based PMS integration
- Easy integration with Oracle Hospitality Opera, Micros Fidelio, and other PMS supporting FIAS protocol. Hoteliers can retain their current PMS system while benefiting from reliable communication services powered by Yeastar PBX.
- Custom integration using Open API
- Custom integration with current hotel management system via PBX's inbuilt open APIs.
Requirements
- PBX
-
Item Requirement Subscription Hotel Management Module Tip: Yeastar offers paid subscription and 30-day free trial for the add-on service. You can go to to try or subscribe to the service as needed.Version 37.18.0.18 or later
- Linkus Desktop Client
- The version of Linkus Desktop Client is 1.9.3 or later.
Key takeaways
Below are the key takeaways to help you get started with hotel management module.
- Hotel Manager
-
- Plan numbering and complete the setup.
- Service number(s) for hotel service (such as
24-hour front desk, laundry service, restaurant,
etc.): All guests can call service number(s) from
their room phones, regardless of check-in
status.
To create service number, see Extension Overview.
- Emergency number for emergency calling: All
guests can call emergency number from their room
phones, regardless of check-in status.
To add emergency number, see Emergency Calling Overview.
- Extension numbers for room phones: Extension
number needs to be registered on the room phone, so
that guests can make calls.
To create extension number, see Extension Overview.
- Wake-up number for alarms: All guests can
call this number to query, add, or delete their own
wake-up calls from room phone.
The number is available to set when you enable and set up hotel service on PBX.
- Service number(s) for hotel service (such as
24-hour front desk, laundry service, restaurant,
etc.): All guests can call service number(s) from
their room phones, regardless of check-in
status.
- Set up Hotel Service on Yeastar P-Series PBX System.
- Enable co-management for the hotel service.
- Grant hotel management permission to enable co-management of the hotel service.
- Grant call management permission to enable staffs to manage guest calls.
- Grant guest room management permission to enable staffs to assist in room operations such as check-ins/outs, room assignments, wake-up calls, etc.
- Set up hotel calling and tracking.
- Grant room-to-room and outbound call permission to guests.
- Set up call rate to bill guests for outbound calls.
- Schedule call reports to track call activities
- Plan numbering and complete the setup.
- Front Desk
- Front desk can efficiently manage day-to-day hotel operations from the robust service panels on Linkus Desktop/Web Client.