Schedule Wake-up Calls

When guests request alarms, front desk can schedule wake-up calls on Linkus Desktop/Web Client. Alternatively, guests can schedule their own wake-up calls from their room phones.

Restriction

A guest can have up to 23 pending wake-up calls.

Schedule a wake-up task from Wake-up Service panel

You can schedule wake-up tasks from the Wake-up Service panel, a dedicated panel for delivering wake-up call service, ideal for adding alarms for multiple guests at a time.

Procedure
  1. Log in to Linkus Desktop/Web Client, go to Hotel Management > Wake-up Service.
  2. Under Wake-Up Task tab, add a wake-up task.
    1. At the top-left corner, click Add.
    2. Complete the following settings to schedule the task.

      Setting Description
      Extension / Extension Group Select the guest room(s) for which you want to schedule wake-up calls.
      Wake-up Type Select the frequency of the wake-up task.
      • Once
      • At Daily
      • Week
      • Month
      Wake-Up Time Select a wake-up time.
      Snooze Set the number of times to repeat the call if the guest(s) don't answer the wake-up call, as well as the interval between each repeat.
      Voice Prompt Select the voice prompt to be played when the guest(s) answer the wake-up call.
      Note: The available prompts are configured by hotel manager under custom prompts (Path: PBX Settings > Voice Prompt > Custom Prompt).
      Ring Timeout (s) Set the time for the wake-up call to ring before it times out (Unit: Second).

      Valid value: 5 - 300
      Failover Destination Set the failover destination if the guest(s) don't answer the wake-up call.
      • Hang Up
      • Extension
      • Ring Group
      Remark Add additional information.
    3. Click Save.
Result
The wake-up task is scheduled and displayed on the list.

When it reaches the wake-up time, the PBX will make a call to the room phone(s). After the guest(s) answer the call, the system will play the specified voice prompt, then hang up the call.

Note: If the wake-up task fails, red dot badges will appear to alert you.

You can access the Wake-Up Logs page to check the reason for the failure.

Schedule a wake-up task from Room Panel

You can schedule wake-up tasks from the Room Panel, a room-based panel that visualizes all guest rooms, ideal for adding alarms for one or multiple guests.

Procedure
  1. Log in to Linkus Desktop/Web Client, go to Hotel Management > Room Panel.

  2. Access the wake-up call configuration page of the desired guest rooms.

    For a Single room
    At the top-right corner of a checked-in room, click .

    For multiple rooms
    1. At the top-left corner, click Bulk Management.

    2. Select the checkboxes of the checked-in rooms, then click Add Wake-Up.

  3. In the pop-up window, schedule a wake-up call, then save the configuration.

    Setting Description
    Wake-up Type Select the frequency of the wake-up call.
    • Once
    • At Daily
    • Week
    • Month
    Wake-Up Time Select a wake-up time.
    Snooze Set the number of times to repeat the call if the guest(s) don't answer the wake-up call, as well as the interval between each repeat.
    Voice Prompt Select the voice prompt to be played when the guest(s) answer the wake-up call.
    Note: The available prompts are configured by hotel manager under custom prompts (Path: PBX Settings > Voice Prompt > Custom Prompt).
    Ring Timeout (s) Set the time for the wake-up call to ring before it times out (Unit: Second).

    Valid value: 5 - 300
    Failover Destination Set the failover destination if the guest(s) don't answer the wake-up call.
    • Hang Up
    • Extension
    • Ring Group
    Remark Add additional information.
Result
The wake-up task is scheduled and displayed on the list.

When it reaches the wake-up time, the PBX will make a call to the room phone(s). After the guest(s) answer the call, the system will play the specified voice prompt, then hang up the call.

Note: If the wake-up task fails, red dot badges will appear to alert you.

You can access the Wake-Up Logs page to check the reason for the failure.

Schedule a wake-up task from room phone

Guests can schedule their own wake-up calls directly from their room phones, without having to contact the front desk. To achieve this, you need to obtain the wake-up number from hotel manager, provide the number to guests, and instruct them to set a wake-up call by following the audio instructions.

We provide an example to show you how to schedule a wake-up call for tomorrow at 06:00 AM from room phone.

  1. Dial the wake-up number from room phone.

    The system prompt "Please choose your operation. Press 1 to add wake-up calls. Press 2 to query wake-up calls. Press 3 to delete wake-up calls. Press 0 to delete all wake-up calls. Press # to exit." will be played to the guest.

  2. Press 1 to add a wake-up call.

    The system prompt "Please choose the date for your wake-up call. Press 1 to choose today. Press 2 to choose tomorrow. Press 3 to set custom date." will be played to the guest.

  3. Press 2 to set the date of the wake-up call to tomorrow.

    The system prompt "Please enter your wake-up call time in a 24-hour format. For example, 1400 means 2:00 PM." will be played to the guest.

  4. Press 0600 to set the time of the wake-up call to 06:00 AM.

    The system prompt "Operate Successfully. Your wake-up call is set for {wakeup_time} will be played to the guest.

  5. Hang up the call, or repeat steps 2-4 to add another wake-up call.