Allow Users to Force Drop Extensions' Calls

Call Force Drop feature allows the authorized users to force disconnect an extension's current call by dialing a feature code.

Requirements

The version of PBX is 37.16.0.25 or later.

Procedure

  1. Log in to PBX web portal, go to Call Features > Feature Code.
  2. Scroll down to the Force Drop section, then complete the following settings.

    • Call Force Drop: Retain the default feature code *54 or change it as needed.
    • Call Force Drop Permission: Select the extensions that are allowed to force drop extensions' calls by dialing the feature code.
  3. Click Save and Apply.

Result

The authorized users can dial {feature_code} + {extension_number} to force drop an extension's current call, or dial {feature_code} to force drop the monitored extension's current call.

For more information, see Force Drop an Extension's Call.