Hot Desking Overview

Hot desking feature allows extension users to log in to a shared desk phone temporarily using their extension number and voicemail PIN, so that users can make and receive calls on the shared phone with their own extension numbers.

Scenario

The Hot Desking feature is ideal for shared offices, field teams, and call centers where employees have flexible schedules or work in shifts.

For example, call centers typically work in shifts to provide a 24-hour service, so employees may need to share a desk phone at different times. With hot desking feature, the employee can log in to a shared phone and answer incoming calls with his or her own extension during working hours. When the employee log out of the shared phone after work, the system automatically logs the user out of the queue, avoiding delays in responding to incoming calls. This not only optimizes the use of telephone hardware resources but also improves the economic benefits of the call center.

Requirements and restrictions

Requirements
  • PBX Server: The firmware of Yeastar P-Series PBX System is 37.10.0.30 or later.
  • IP Phone: The model and firmware of the IP phone meets the requirements listed in Auto Provisioning - Supported Devices.
Restrictions
Hot desking is only applicable to SIP extensions.

Process of setting up hot desking

To implement hot desking, you need to complete the following configurations:
Set up a hot desking phone
You need to set up a hot desking phone via auto provisioning according to your network environment.
For more information, see Set up a Hot Desking Phone.
Enable hot desking for extension users
You need to enable hot desking feature for specific extension users. Only the extension users with hot desking feature enabled can log in to a hot desking phone.
For more information, see Enable Hot Desking for an Extension User.

Methods of using hot desking

After you set up a hot desking phone, authorized users can log in to and log out of the hot desking phone in the following ways:
Dial a Guest In / Guest Out feature code

By dialing a feature code on a hot desking phone, users can log in and use the phone with their own extension number, and log out after finish using the phone.

The default hot desking feature code is listed below:

  • Guest In: *84
  • Guest Out: *084
Tip: You can change, enable, or disable the hot desking feature code on PBX web portal: Call Features > Feature Code > Hot Desking.

For more information, see dial a feature code to log in and dial a feature code to log out.

Press a Guest In / Guest Out key
The PBX system automatically assigns a Guest In and Guest Out key to a hot desking phone for login or logout. Users can press the BLF key on the phone to log in and use the phone with their own extension number, or log out after finish using the phone.
For more information, see press a BLF key to log in and press a BLF key to log out.