Call Detail Record (CDR) Overview

Call Detail Record (CDR) provides information on incoming and outgoing calls made and received on Yeastar P-Series PBX System, helping you analyze call activity and improve communication. This topic describes the views of CDR, the ways to access it, and the rules for automatic cleanup of call log data.

Views of CDR

Yeastar P-Series PBX System allows you to check CDRs in two different views, each providing a different level of detail for call log data.


View	Description
Standard View	The Standard View is available by default and free to use. It brings together essential metrics for each call leg within a call in a flat, centralized layout, providing an at-a-glance overview of call activity. For more information, see View CDR and Key Metrics for CDR Details.
Timeline View	The Timeline View is available with a subscription. It presents CDRs with call timelines, listing all events from the start to the end of a call in chronological order, providing detailed and granular insights into call activity. To access CDR in timeline view, the followings should be implemented: Make sure your phone system meets the following requirements. Product Model: P560 or P570 Firmware: Version 37.21.0.117 or later Plan: Enterprise Plan or Ultimate Plan Enable call timeline feature for CDR. Access CDRs from PBX web portal and view the key metrics.

Methods of accessing CDR

Yeastar P-Series PBX System allows you to access CDR in the following ways:

On-demand View: Instantly view CDRs on PBX web portal, and download them as needed.
For more information, see View CDR and Download CDR from PBX Web Portal.
Scheduled Delivery: Schedule CDRs to be automatically sent to specific mailboxes at a specified time, and download them as needed.
For more information, see Schedule Automatic CDR Delivery via Email.

Note: For scheduled CDRs that have been successfully sent, you can also download them directly from PBX web portal. For more information, see Download Scheduled CDR from PBX Web Portal.

Automatic cleanup of CDR

By default, when the total number of call logs reaches 100,000 (P520) or 200,000 (P550/P560/P570), the system automatically deletes the oldest call logs. You can adjust the maximum number of call logs, or set a maximum retention period as needed.

For more information, see Auto Cleanup Settings.