Call Reports Overview

Yeastar P-Series PBX System provides intuitive visual call reports, which allow you to check call statistics of different objects, such as extensions, trunks, queues, ring groups, etc. This topic describes category of call reports, and methods of getting an instant or a scheduled call report.

Category of Call Reports

Yeastar Call Reports are categorized as Basic Reports and Advanced Reports. Which reports are accessible depends on the plan that your PBX supports.

Table 1.
Category	Reports	Requirement
Basic Reports	Extension Call Statistics Extension Call Activity Trunk Activity DID/Outbound Caller ID Activity IVR Report	No additional requirement.
Advanced Reports	Queue AVG Waiting & Talking Time Queue Performance Queue Performance Activity Queue Callback Summary Queue Callback Activity Satisfaction Survey Satisfaction Survey Details Agent Login Activity Agent Pause Activity Agent Missed Call Activity Agent Performance Agent Call Summary Ring Group Statistics Extension Call Accounting Extension Call Accounting Details	Require subscription to Yeastar P-Series Enterprise Plan or Ultimate Plan

Methods of getting a call report

Yeastar P-Series PBX System allows you to have an instant search and view of call reports on PBX web portal, or schedule call reports to be sent to your mailbox at the specified time and download the reports to your local device.

For more information about searching and viewing call reports on PBX web portal, see View Call Reports.

For more information about scheduling call reports, see Schedule Call Reports.