'Agent Login Activity' Report

'Agent Login Activity' report provides information about the login and logout activities of each agent. The report helps you count the working hours of the agents working in shifts. This topic describes the report details, and shows you a report example.

Report details

The 'Agent Login Activity' report includes a table that shows the following information for each agent:

Parameter Description
Logged In The date and time that an agent logged in to a queue.
Logged Out The date and time that an agent logged out of a queue.
Total Login Time The elapsed time between the login time and the logout time.

Report example

The following report shows the login activities of all agents in Service department in the past 7 days.