Call Center Agent Guide
This guide provides guidance on how to manage your availability status in queues, and process queue call interactions using a unified agent portal available on web, desktop, and mobile devices.
Audience
This guide is intended for customer service representatives (agents) who handle inbound voice calls from customers.
Agent portal
To enhance communication mobility and improve agent productivity, the Yeastar Call Center provides a unified agent portal integrated into the Linkus UC Clients that is available on mobile, desktop, and web-based platforms. Agents can efficiently handle queue calls anytime anywhere through the supported clients.
| Supported Client | Description |
|---|---|
| Linkus Web Client |
The Linkus Web Client allows agents to access the call center functionalities through a web browser. It provides intuitive Call Center workspaces, Wallboard and Queue Panel, equipped with all the necessary tools for efficient call interaction and queue management.
|
| Linkus Desktop Client | The Linkus Desktop Client installed on the agent's computer
offers a comprehensive set of features to manage calls, similar
to the Web Client, but with the added benefit of integration
with other desktop applications, providing a robust and stable
environment for agents to perform their tasks.
|
| Linkus Mobile Client | Available as a mobile application, Linkus Mobile Client
provides agents with access to essential call features, allowing
them to handle queue calls and update their availability status
from their mobile devices, ensuring that agents can stay
connected and responsive on the go.
|