Manage Your Status in Queues

As an agent of a queue or multiple queues, you can change your own status in a specific queue or in all queues on Linkus Mobile Client. This topic describes how to log in to and out of queues, pause and unpause queue calls.

Requirements

Make sure that the version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: Version 5.12.4 or later
  • Linkus Android Client: Version 5.12.3 or later

Log in to queues

Note: This operation is only available for dynamic agents.
Log in to all queues
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. In the Switch Status To section, tap Log In.
  3. At the top-right corner, tap Done.
Log in to a specific queue
You can log in to a specific queue by any of the following methods:
Method Instruction
Log in to a specific queue
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. Tap the desired queue, then tap Log In.
  3. At the top-right corner, tap Done.
Log in to a specific queue using feature code

After you obtain the Log in/Log out feature code from the system administrator, you can log in to a specific queue using the feature code.

For example, if the feature code is *7, to log in to queue 6400, simply dial *76400.

Log out of queues

Note: This operation is only available for dynamic agents.
Log out of all queues
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. In the Switch Status To section, tap Log Out.
  3. At the top-right corner, tap Done.
Log out of a specific queue
You can log out of a specific queue by any of the following methods:
Method Instruction
Log out of a specific queue
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. Tap the desired queue, then tap Log out.
  3. At the top-right corner, tap Done.
Log out of a specific queue using feature code

After you obtain the Log in/Log out feature code from the system administrator, you can log out of a specific queue using the feature code.

For example, if the feature code is *7, to log out of queue 6400, simply dial *76400.

Pause queue calls

As a queue agent (be it static or dynamic), you can pause receiving queue calls when you are unavailable. The queue will not distribute calls to you after you pause queue calls.

Pause service in all queues
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. In the Switch Status To section, tap Pause.
  3. Optional: In the Pause Reason section, select a specific reason.
  4. At the top-right corner, tap Done.
Pause service in a specific queue
You can pause service in a specific queue by any of the following methods:
Method Instruction
Pause service in a specific queue
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. Tap the desired queue, then tap Pause.
  3. Optional: In the Pause Reason section, select a specific reason.
  4. At the top-right corner, tap Done.
Pause service in a specific queue using feature code

After you obtain the Pause/Unpause feature code and the Pause Reason feature codes from the system administrator, you can pause receiving calls from a specific queue using the feature code.

For example, if the Pause/Unpause feature code is *07, to pause service in queue 6400, do as follows:
  • To directly pause without reason, dial *076400.
  • To pause with specific reason, dial *076400 plus the pause reason feature code, e.g. *076400*03.

Unpause queue calls

As a queue agent (be it static or dynamic), you can resume receiving queue calls when you are ready to take a call.

Unpause service in all queues
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. In the Switch Status To section, tap Resume.
  3. At the top-right corner, tap Done.
Unpause service in a specific queue
You can unpause service in a specific queue by any of the following methods:
Method Instruction
Unpause service in a specific queue
  1. At the top-left corner of Linkus Mobile Client, tap beside your account.

    You are redirected to the Agent Status page.

  2. Tap the desired queue, then tap Resume.
  3. At the top-right corner, tap Done.
Unpause service in a specific queue using feature code

After you obtain the Pause/Unpause feature code from the system administrator, you can resume receiving calls from a specific queue using the feature code.

For example, if the feature code is *07, to unpause service in queue 6400, dial *076400.