Handle Queue Calls on Linkus Mobile Client
This topic describes how to handle queue calls on Linkus Mobile Client.
Prerequisites
- You have logged in to Linkus Mobile Client, and logged in to your call queue.
- Linkus Mobile Client is enabled in Ring Strategy (Path: ).
- The Call Waiting feature is enabled (Path: ).
Answer a call
If an incoming queue call reaches your extension while you are on Linkus Mobile Client, an incoming call notification appears.
You can answer the call by tapping Accept (for iOS phone) or Answer(for Android phone).
Record a call
Hold / resume a call
- To put a call on hold, tap (Hold) on the call
screen during an active call.
The caller can not communication with you, and a pre-recorded audio file is played to the caller on hold.
- To resume the call, tap (Hold) again on the call
screen.
You and the caller can communication with each other now.
Transfer a call
You may need to transfer calls to other departments, or colleagues if you cannot handle the issue yourself.
- Blind Transfer: Transfer an ongoing call to a third party immediately without giving him or her prior notification.
- Attended Transfer: Put the ongoing call on hold and establish a second call with third party to pass on all relevant information and get his or her consent before transferring the call.
- Perform a blind transfer
-
- During an active call, tap (Blind) on
the call screen.
The call is put on hold.
- Select the desired individuals in any of the following ways:
- Contacts: Select a contact from your Linkus directory.
- Dialpad: Enter the desired phone number on the dialpad, then tap .
- Call Logs: Select a contact from call logs.
- During an active call, tap (Blind) on
the call screen.
- Perform an attended transfer
Hang up a call
You can end the call once you have successfully address the caller's concerns or completed the necessary actions.
To hang up a call, tap in the call screen.