Automatically Switch Agent Status Based on Extension Presence

This topic describes how to set your agent status to automatically change along with your extension presence on Linkus Mobile Client.

Procedure

  1. At the top-left corner of Linkus Mobile Client, tap your account.
  2. Go to Current Presence.
  3. In the Presence list, click beside the desired presence status.

  4. Scroll down to the Other Settings section, then tap Agent Status Auto Switch.

  5. Select an action according to your need.
    Option Description
    Log In When your extension changes to the presence status, you will automatically log in to all the queues to which you belong.
    Note:
    • This option is accessible ONLY in Available presence status.
    • The login operation is only available for dynamic agents.
    Log Out When your extension changes to the presence status, you will automatically log out from all the queues to which you belong.
    Note: The logout operation is only available for dynamic agents.
    Pause When your extension changes to the presence status, you will automatically pause receiving queue calls.
    Note: You can select a specific pause reason in the Pause Reason section.
    Do Nothing When your extension changes to the presence status, your agent status in the queues remains unaffected.
  6. To configure the agent status auto-switch for more presence status, repeat Step 3 - 5.