Manage Your Status in Queues
As an agent of a queue or multiple queues, you can change your own status in a specific queue or in all queues on Linkus Desktop Client. This topic describes how to log in to and out of queues, pause and unpause queue calls.
Log in to queues
Note: This operation is only available for dynamic agents.
- Log in to all queues
-
- In the top navigation bar of Linkus Desktop Client, click Agent Status.
- Hover your mouse over Switch Status To.
- Click Log In.
- Log in to a specific queue
- After you obtain the Log in/Log out feature code from the system administrator, you can log in to a specific queue using the feature code.
Log out of queues
Note: This operation is only available for dynamic
agents.
- Log out of all queues
- In the top navigation bar of Linkus Desktop Client, click Agent Status.
- Hover your mouse over Switch Status To.
- Click Log Out.
- Log out of a specific queue
- After you obtain the Log in/Log out feature code from the system administrator, you can log out of a specific queue using the feature code.
Pause queue calls
As a queue agent (be it static or dynamic), you can pause receiving the queue calls when you are away from desk. The queue will not distribute calls to you after you pause queue calls.
- Pause service in all queues
-
- In the top navigation bar of Linkus Desktop Client, click Agent Status.
- Hover your mouse over Switch Status To.
- Click Pause.
- Optional: In the pause reason list, select a specific reason.
- Pause service in a specific queue
- After you obtain the Pause/Unpause feature code and the Pause Reason feature codes from the system administrator, you can pause receiving calls from a specific queue using the feature code.
Unpause queue calls
As a queue agent (be it static or dynamic), you can resume receiving queue calls when you are ready to take a call.
- Unpause service in all queues
- In the top navigation bar of Linkus Desktop Client, click Agent Status.
- Hover your mouse over Switch Status To.
- Click Unpause.
- Unpause service in a specific queue
- After you obtain the Pause/Unpause feature code from the system administrator, you can resume receiving calls from a specific queue using the feature code.