IVR Report
IVR report provides a quick overview of the keypress events for IVR as well as granular insights into the associated IVR calls. This topic introduces how to access the report and explains the key metrics in detail.
Access IVR Report
- Log in to PBX web portal, go to .
- In the Report Type drop-down list, select
IVR Report.
- Filter data by system time and IVR(s).
A report that meets the filter criteria is displayed on the page, as shown below.
Report details
We take the above report as an example to introduce the key metrics for
IVR report.
- Metric for IVR
- Metric for IVR calls