PBX Call Activity Report

PBX Call Activity report provides granular insights into the hourly, daily, and monthly breakdown of internal calls and external calls. This topic introduces how to access the report and explains the key metrics in detail.

Access PBX Call Activity report

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-down list, select PBX Call Activity.

  3. Filter data by system time, trunks, call type, or communication type.

    A report that meets the filter criteria is displayed on the page, as shown below.

Report details

We take the above report as an example to introduce the key metrics for PBX Call Activity report.

Metric Description
Trunk Trunk name.
  • {trunk_name}: Calls that are made or received via trunks.
  • Internal: Calls that are made between extensions.
  • Device: Calls of the entire system (including internal calls, inbound and outbound calls on all the trunks).
    Note: This value is displayed only when Communication Type filter is set to All.
Calls The total number of calls that were made or received.
Total Talk Duration The total time between calls answered and calls ended.
Maximum Concurrent Calls The maximum number of concurrent calls within the time frame.
Note:
  • Calls between extensions and the calls received from WebRTC trunks do NOT support the calculation of maximum concurrent calls.
  • For Trunk displayed as Device, it calculates the maximum concurrent calls for the entire phone system.
Total (displayed in row) Total number of calls and total talk duration.
Note: This shows the sum of the data for internal calls and the selected trunks, excluding the data for the entire phone system (namely the data for Trunk displayed as Device).