'Satisfaction Survey' Report

Satisfaction Survey report provides statistic about the key pressed collected from callers. The report helps you measure customer satisfaction and improve service. This topic describes the report details, and shows you a report example.

Report details

After the agent hangs up a call, the system plays a pre-defined prompt to ask callers to rate their satisfaction scale. For example, "Please rate your satisfaction with our service, press 1 for satisfied, press 2 for dissatisfied. Thank you.". The Satisfaction Survey report displays how many times that a key is pressed by callers.

Report example

The following report shows the satisfaction survey of Service department and its agents in the last 7 days.