'Queue Callback Summary' Report

'Queue Callback Summary' report provides queue manager with an overview of queue callback statistics, including how many calls a queue received, how many callbacks callers request, how many callbacks were made, and how many callbacks failed.


'Queue Callback Summary' report is only available for Enterprise Plan and Ultimate Plan.

Report details

The following table lists the related parameters for 'Queue Callback Summary' report.

Parameter Description
Failed Callbacks The number of failed callbacks.
Successful Callbacks The number of successful callbacks.
Total Callbacks The total number of callbacks for which callers requested successfully.
Total Calls The total number of calls that the queue received.

Report example

The following report shows callback summary statistics of the queue 6400-Support_Local on 01/07/2022.