'Queue Callback Activity' Report

'Queue Callback Activity' report provides detailed information about callbacks, which helps queue manager analyze queue performance and improve customer service.


'Queue Callback Activity' report is only available for Enterprise Plan and Ultimate Plan.

Report details

The following table lists the related parameters for 'Queue Callback Activity' report.

Parameter Description
Time The time that the caller called to the queue.
Call From

The caller's caller ID.

Callback Time The time that the system performed the callback.
Callback Number The callback number that the caller registered.
Waiting Time

The time between the call started and the callback answered.

Callback Result Whether the callback is successful or not.
Failed Reason The reason that failed to make the callback.

Report example

The following report shows callback activity statistics of the queue 6400-Support_Local on 01/07/222.